Cancellation and Refunds

• Before dispatch: You may cancel an order at no charge within 24 hours of placing it, or before the seller dispatches the goods — whichever is earlier.
• After dispatch: Cancellations are not accepted once the order has been shipped. You may initiate a return after delivery (see Section 3).
• To cancel, go to My Orders → Order Details → Cancel Order in the app, or email support@factorypic.com.

In rare cases, a seller may cancel an order due to stock unavailability or inability to fulfil. In such cases:

• You will be notified immediately via email and in-app notification.
• A full refund will be initiated to your original payment method within 5–7 business days.
• Repeated cancellations by a seller may result in suspension from the Platform.

Returns are accepted in the following circumstances:

• Product received is significantly different from what was described on the listing.
• Product received is damaged, defective, or non-functional.
• Wrong product or wrong quantity was delivered.

Return window: Raise a return request within 7 days of delivery. After this window, returns are not accepted.

To initiate a return, email support@factorypic.com with your order ID, a description of the issue, and supporting photos.

The following cannot be returned:

• Custom-manufactured or made-to-order products.
• Products that have been used, installed, or modified.
• Products returned without original packaging where specified.
• Perishable or consumable goods once opened.

• Once a return or cancellation is approved, refunds are processed within 5–7 business days.
• Refunds are credited to the original payment method (credit/debit card, UPI, net banking, or wallet).
• Shipping charges are non-refundable unless the return is due to our or the seller's error.
• You will receive an email confirmation once the refund is initiated. Bank processing time may add an additional 3–5 days.

If you are unsatisfied with the resolution, you may escalate the dispute to our support team at support@factorypic.com. Factorypic will mediate and issue a final decision within 10 business days. Our decision in such disputes is final and binding.

For any questions about cancellations or refunds, reach us at support@factorypic.com or +91 97407 06890, or visit our Contact page.