Shipping Policy

• Step 1 — Seller packs: the seller confirms and packs your order within 2 business days.
• Step 2 — We arrange pickup: a logistics partner collects the shipment from the seller's location.
• Step 3 — Tracked delivery: the shipment is delivered to your address with end-to-end tracking. You are notified at confirmation, dispatch, and delivery.

Delivery timelines vary by seller location, product type, and buyer destination. Indicative timelines:

• Within the same city/state: 3–5 business days
• Pan-India (metro cities): 5–8 business days
• Remote or Tier-3 locations: 8–15 business days
• Custom/made-to-order products: Timeline specified by seller at the time of order

These are estimated timelines. Actual delivery may vary due to logistics constraints, natural events, or public holidays.

• Shipping charges, if applicable, are displayed at checkout before payment.
• Some sellers offer free shipping above a minimum order value — this is indicated on the product listing.
• For bulk or heavy freight orders, shipping quotes may be provided separately.

Once your order is dispatched, you will receive a tracking number and courier partner details via email and the app. You can also track your order from the My Orders section of the Platform.

• Inspect all goods at the time of delivery. If goods arrive damaged or incorrect, note it on the delivery receipt before signing.
• Report damaged or incorrect goods within 48 hours of delivery by contacting us at support@factorypic.com with photos.
• Factorypic will mediate between buyer and seller to resolve the issue.

If delivery fails due to an incorrect address provided by the buyer, or if the buyer is unavailable to receive the shipment, re-delivery charges may apply. After 3 failed delivery attempts, the shipment may be returned to the seller and a refund will be processed after deducting shipping costs.

Currently, Factorypic facilitates domestic shipments within India only. International shipping is not supported at this time.

For shipping-related queries, email support@factorypic.com or visit our Contact page.