Help Center

Factorypic is a B2B marketplace where Indian manufacturers sell directly to business buyers across every product category — no middlemen. We handle verification, secure payments, GST invoicing, and door-to-door logistics.

Factorypic is for businesses. You must represent a registered business entity (or be authorised to transact on its behalf) and be at least 18 years old. Both buyers and sellers register with a phone number or Google account.

Yes. A manufacturer can buy raw materials and sell finished goods from the same account. You can switch between your buyer and seller dashboards after completing seller onboarding.

Every seller passes GST and business-document verification, followed by admin approval, before their account is activated. Verified sellers carry a verification badge on their listings.

Yes. Every listing is reviewed and approved by our moderation team before it appears in the catalog. Listings with inaccurate descriptions, prohibited items, or misleading pricing are rejected.

All payments run through the platform via Razorpay. The seller is paid only after your order is delivered — if something goes wrong before delivery, your money is protected.

Browse the catalog or search for what you need, add items to your cart, and pay securely at checkout via card, UPI, net banking, or wallet. You'll receive confirmation by email and in-app notification.

A Request for Quotation lets you describe a custom or bulk requirement and receive competitive quotes from multiple verified suppliers, typically within 24 hours. Post one from the RFQ page.

Yes — free of charge within 24 hours of placing it, or before the seller dispatches, whichever is earlier. Go to My Orders → Order Details → Cancel Order. After dispatch, you can initiate a return after delivery instead. See our Cancellation & Refunds policy.

7 days from delivery, for goods that are damaged, defective, significantly different from the listing, or wrongly delivered. Refunds are processed within 5–7 business days of approval.

Yes. Every order includes a GST-compliant invoice, and business buyers can claim input tax credit.

Three steps: the seller packs your order (within 2 business days), we coordinate pickup through our logistics partners, and the shipment is delivered to your address with end-to-end tracking. See the Shipping Policy.

Indicatively: 3–5 business days within the same state, 5–8 days to metro cities, 8–15 days to remote locations. Made-to-order products follow the timeline the seller specifies.

Once dispatched, you receive a tracking number and courier details by email and in the app. You can also track from the My Orders section.

Listing is free — no setup fee, no monthly charge. Per order, the platform deducts a 2% commission (plus 18% GST on the commission), the actual payment gateway fee, and 1% TCS which is deposited against your GSTIN and claimable as credit. Every deduction is itemised on your payout statement. Full details in our Terms.

Your payout is computed when the order is placed and settled to your registered bank account within 7 days of delivery — aligned with the buyer's return window. Payouts may be briefly held if an order is under dispute.

Register free, complete your factory profile, and submit your GST and business documents. Our team reviews and approves profiles within 24 hours. Start at the seller page.

No. You pack the order; we coordinate pickup from your location and manage delivery and tracking through our logistics partners.